Innovation Research in Services IRIS

Publications

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Index

 

Scientific monographs

Tuominen, T. (2013). Innovation and development activities in professional service firms - a role structure perspective. Aalto University publication series DOCTORAL DISSERTATIONS, 16/2013, Espoo, Finland. Download an electronic version: http://urn.fi/URN:ISBN:978-952-60-4988-5

Journal articles

Helminen, P., Mäkinen, S. and Holopainen, M. (accepted for publication) Better User-Developer Communication in Service Development by Collaborative Physical Modelling. International Journal of Services and Operations Management. 

Hyysalo, S., Helminen, P., Mäkinen, S., Johnson, M., Juntunen, J. K., & Freeman, S. (2015). Intermediate search elements and method combination in lead-user searches. International Journal of Innovation Management, 19(1). 

Lehtonen, M.H., Järvi, K., Tuominen, T., Reflexivity in the ‘Productisation’ of Services, International Journal of Work Innovation

Saari, E., Lehtonen, M.H., Toivonen, M., (2015), Making bottom-up and top-down processes meet in public innovation, Service Industries Journal, DOI:10.1080/02642069.2015.1003369 (Taylor & Francis online) (Accepted manuscript)

Hasu, M., Lehtonen, M.H. (2014), Leadership with care – Constructing responsibility as ‘shared caring’ in a complex public service organisation, Scandinavian Journal of Public Administration, 18(4), 9-28 (Online access)

Hyysalo, S., Kohtala, C., Helminen, P., Mäkinen, S., Miettinen, V., & Muurinen, L. (2014). Collaborative futuring with and by makers. CoDesign, 10(3-4), 209–228. 

Holopainen M. & Toivonen, M. (2012) Weak Signals – Ansoff Today, Futures, 44:198-205, DOI:10.1016/j.futures.2011.10.002

Nordlund H., Lempiälä, T. & Holopainen M. (2011) Openness of innovating and new roles of customers and users in business-to-business context, International Journal of Entrepreneurship and Innovation Management, Special Issue: Social Media and Communities in Innovation, 14(4): 282-197, DOI: 10.1504/IJEIM.2011.043050

Tuominen, T., & Toivonen, M. (2011). Studying innovation and change activities in KIBS through the lens of innovative behaviour. International Journal of Innovation Management, 15(2), 393-422. doi:10.1142/S1363919611003209

Turunen, T. T., & Toivonen, M. (2011). Organizing customer-oriented service business in manufacturing. Operations Management Research, 4(1-2), 74-84. doi:10.1007/s12063-011-0047-5

Valminen, K., & Toivonen, M. (2011). Seeking efficiency through productisation: a case study of small KIBS participating in a productisation project. The Service Industries Journal, 1-17. doi:10.1080/02642069.2010.531260

Holopainen M. 2010. Exploring service design in the context of architecture. Service Industries Journal, Vol. 30, Issue 4, p. 597-608. DOI:10.1080/02642060903067563

Toivonen, M., & Tuominen, T. (2009). Emergence of innovations in Services. Service Industries Journal, 29(7), 887-902. DOI:10.1080/02642060902749492

Tuulenmäki, A. and Helminen, P. (2009) Att hitta "lead users" - eller pilotanvändare. Design Research Journal (2), SVID Stiftelsen Svensk Industridesign.

Toivonen, M., Brax, S., & Tuominen, T. (2008). Client-oriented multicompetence: the core asset in KIBS. International Journal of Services Technology and Management, 10(2-4), 175-189. DOI: 10.1504/IJSTM.2008.022118

Toivonen, M., Tuominen, T., & Brax, S. (2007). Innovation process interlinked with the process of service delivery: a management challenge in KIBS. Economies et Sociétés, 41(3), 355-384.

Toivonen, M., Smedlund, A., & Tuominen, T. (2006). Development of Knowledge Intensive Business Service Innovations and Innovation Networks. International Journal MANAGEMENT, Journal for Management Theory and Practice, 40, 4-11.

Book chapters

Hasu, M., Saari, E., Honkaniemi, L., Tuominen, T., Lehtonen M.H., Kallio, K. & Toivonen, M. (2015). Trajectories of learning in practice-based innovation – Organizational roles at play in sustainable innovation management, in: M. Elg, P-E. Ellström, M. Klofsten & M. Tillmar (Eds.), Sustainable development and change – Studies on innovative practices, pp. 127-152, Cheltenham, UK: Edward Elgar

Hasu, M., Toivonen, M., Tuominen, T. and Saari, E. . Employees and users as resource integrators in service innovation: a learning framework. In The Handbook of Service Innovation by Springer-Verlag UK, Editors: Agarwal, R, Selen, W, Roos, G. and Green, R.

Toivonen, M. & Valminen, K. (2012). Optimization of the warehouse logistics: A KIBS-type service in the manufacturing context. In L. Macaulay, I. Miles, L. Zhao, J. Wilby, Y. Tan and B. Theodoulidis (Eds.), Case Studies in Service Innovation. New York: Springer.

Lehtonen, M. H., & Tuominen, T. (2011). Multiple voices of the user in public sector services. In J. Sundbo & M. Toivonen (Eds.), User-Based Innovation in Services. Cheltenham, UK: Edvard Elgar. Available from http://www.e-elgar.co.uk/bookentry_main.lasso?currency=UK&id=14364

Mäkelä, O., & Lehtonen, M. H. (2011). Business model as a tool in the user-based development of services – a case study of an internationalising KIBS. In J. Sundbo & M. Toivonen (Eds.), User-Based Innovation in Services. Cheltenham, UK: Edvard Elgar. Available from http://www.e-elgar.co.uk/bookentry_main.lasso?currency=UK&id=14364

Toivonen M., Holopainen, M. & Tuominen T. 2012. Involving customers in the service innovation process. In L.A. Macaulay, I. Miles, J. Wilby, Y.L. Tan & B. Theodoulidis, L. Zhao, (Eds), Case Studies in Service Innovation. Service Science: Research and Innovations in the Service Economy: 195-208. New York: Springer Science+Business Media. Available from http://www.springer.com/series/8080

Valminen, K., & Toivonen, M. (2011). Towards user-based productization in services. In J. Sundbo & M. Toivonen (Eds.), User-based innovation in services. Celtenham, UK: Edward Elgar. Available from http://www.e-elgar.co.uk/bookentry_main.lasso?currency=UK&id=14364

Helkkula A. & Holopainen M. (2011). Service innovation as an experience: Differences between employee and customer narratives.In J. Sundbo & M. Toivonen (Eds.), User-based innovation in services. Celtenham, UK: Edward Elgar. Available from http://www.e-elgar.co.uk/bookentry_main.lasso?currency=UK&id=14364

Holopainen M. & Helminen P. 2011. User-based service innovation including a futures perspective: a case study with four methods.In J. Sundbo & M. Toivonen (Eds.), User-based innovation in services. Celtenham, UK: Edward Elgar. Available from http://www.e-elgar.co.uk/bookentry_main.lasso?currency=UK&id=14364

Toivonen M., Holopainen, M. & Tuominen T. 2011. Involving customers in the service innovation process, in Macaulay, L.A., Miles, I., Zhao, L., Wilby, J., Tan, Y.L. & Theodoulidis, B. (Eds), Case Studies in Service Innovation. Springer Science+Business Media, New York. (in press)

Turunen, T. (2011). Users as a development driver in manufacturing: the case of “reverse” servitization. In J. Sundbo & M. Toivonen (Eds.), User-based innovation in services. Celtenham, UK: Edward Elgar. Available from http://www.e-elgar.co.uk/bookentry_main.lasso?currency=UK&id=14364

Helminen, P. (2011) Disabled Persons as Lead Users for Silver Market Customers. In Kohlbacher & Herstatt (Eds) The Silver Market Phenomenon: Marketing and Innovation in the Aging Society. pp. 27-44. Springer.

Turunen, T. (2009). Building Service Concepts in KIBS Firms. : Proceedings of Service Engineering and Management Summer School 2009 (pp. 35-51). Helsinki University of Technology.

Helminen, P. (2008) Disabled Persons as Lead Users for Silver Market Customers. In Kohlbacher & Herstatt (Eds) The Silver Market Phenomenon: Business Opportunities in an Era of Demographic Change. pp. 85-102. Springer.

 

Conference papers

Tuominen, T., Edvardsson, B., Reynoso, J. 2015. Actors in service innovation: bringing the performative view on organizational routines to service systems. In the 14th International Research Symposium on Service Excellence in Management, June 18-21, 2015, Shanghai.

Hasu, M., Toivonen, M., Tuominen, T., Saari, E. (2014) Employees and users as resource integrators in service innovation: a learning framework. The 24th Annual RESER Conference, September 11-13, Helsinki, Finland. 

Johnson, M., Hyysalo, S., Mäkinen, S., Helminen, P., Savolainen, K., & Hakkarainen, L. (2014). From Recipes to Meals ... and Dietary Regimes: Method Mixes as Key Emerging Topic in Human-Centred Design. In Proceedings of NordiCHI ’14. October 26-30, Helsinki, Finland. 

Mäkinen, S., & Helminen, P. (2014). Making Services Tangible for Differentiating Between Stakeholder Understandings. In Proceedings of NordDesign 2014 (pp. 426–436). August 27-29, Espoo, Finland. 

Saari, E., Hasu, M., Honkaniemi, L., Kallio, K., Lehtonen, M.H., Tuominen, T. (2014). How to create a co-innovation tool for public services. Analysis of the learning process. The 24th Annual RESER Conference, September 11-13, Helsinki, Finland.

Tuomela, S., Helminen, P., & Mäkinen, S. (2014). User involvement in product and service development: a literature review. In Proceedings of NordDesign 2014 (pp. 315–324). August 27-29, Espoo, Finland.

Tuominen, T., Martinsuo, M. (2014). Routinisation as an organisational innovation. The 30th EGOS Colloquium, Rotterdam, The Netherlands, July 3–5.

Helminen, P., & Mäkinen, S. (2013). Stretching a design technique for co-creation of intangible products and services. In Proceedings of CO-CREATE 2013 (pp. 537–548). June 16-19, Espoo, Finland: Aalto University publications series SCIENCE + TECHNOLOGY 15/2013.

Holopainen, M. (2013), From disinterest to glorification - corporate, employee, and customer narratives on a new e-service, the 29th EGOS Colloquium, 4-6 July, 2013, Montréal, Canada.

Holopainen M. (2013), Beyond Dominant Voices - Narrative Strategies of Constructing the Future in Topical Discussions. A storytelling conference (the 20th in the Storytelling Seminar Series) 13th – 14th June 2013, Lincoln Business School, University of Lincoln, UK.

Lehtonen, M. H., Järvi, K., Tuominen, T. (2013), Three Takes on Reflexivity in the “Productisation” of Services, Paper submitted to the 8th Critical Management Studies Conference, 10.-12.7.2013, Manchester

Tuominen, T. & Lehtonen, M. H., (2013). Legitimate and non-legitimate means to gain change agency – reflexivity and power in professional service firms. Paper presented at the 8th Critical Management Studies Conference, 10.-12.7.2013, Manchester  

Tuominen, T. & Van der Aa, W. (2013). Replication of innovation in professional service firms - options for leveraging knowledge. Paper presented at the NFF Nordic Academy of Management conference, 21-23 August 2013, University of Iceland, Reykjavik, Iceland. Martinsuo, M., Lehtonen, M. H. (2013), Organizational project-based learning through new service development projects, Paper presented to IRNOP XI International Research Network on Organizing by Projects Conference, 17.-19.6.2013, Oslo

Holopainen M. 2012, Future orientation through a narrative lens. The British Academy of Management Conference, 11-13 September 2012, Cardiff University, UK.

Hasu, M., & Lehtonen, M. H. (2012). Shared leadership as “shared caring” in complex multiservice organization – An exploratory study in the context of physically straining service work. Presented at the EURAM 2012 conference, Rotterdam.

Lehtonen, M. H., & Tuominen, T. (2012). Progress and frustration – identity regulation and micro-emancipation in externally funded projects developing public services. Presented at the The 6th Making Projects Critical workshop, Manchester, UK.

Saari, E., Lehtonen, M. H., & Toivonen, M. (2012). The critical encounter of policy-innovation and employee-driven innovation in municipal services. Presented at the 28th EGOS Colloquium 5.-7.7.2012, Helsinki.

Valtakoski, A. & Valminen, K. (2012). Towards a multilevel view of service productization: Aligning goals, motivation and competences. Presented at the EURAM 2012 Conference, Rotterdam.

Finne, M., & Turunen, T. (2011). Organizational Environment Impacting Servitization of Manufacturing. Presented at the Academy of Management Meeting, August 12-16, San Antonio, Texas, USA.

Holopainen, M. & Nisula, J-V. 2011. Review and Approaches to Service Design. The Art and Science of Service, 8-10 June 2011, San Jose, California.

Kinnunen, R.-E., & Turunen, T. (2011). Framework for Analyzing Manufacturers’ Servitization Capabilities through Organizational Culture and Configuration. Proceedings of the 12th International Research Symposium on Service Excellence in Management (QUIS 12) conference, June 2-5, Ithica, New York, USA.

Lehtonen, M. H., & Lehtonen, P. (2011). Our goal, their goal, my goal - constructing the purpose of an organisational change programme. Presented at the 7th International Critical Management Studies Conference, Naples. Available from http://www.organizzazione.unina.it/cms7/proceedings.php

Tuominen, T. (2011). Innovation and development activities as subsystems for change – participation of employees in PSFs. 27th EGOS Colloquium “Reassembling Organizations.” Presented at the 27th EGOS Colloquium “Reassembling Organizations,” Gothenburg, Sweden.

Turunen, T. (2011). Organizational forms in servitized manufacturing companies. Proceedings of the 18th International Annual EurOMA Conference, 3 – 6 July 2011, Cambridge, UK.

Turunen, T. (2011b). Customer orientation as a development driver in manufacturing: the case of “reverse” servitization. Proceedings of the 30th International RESER Conference, September 30-October 2, Gothenburg, Sweden.

Turunen, T., Särkkä, M., Torkki, P., & Ahlajärvi, S. (2011). The Pre-Requisites For Value Based Pricing In Services. Proceedings of the 12th International Research Symposium on Service Excellence in Management (QUIS 12) conference, June 2-5, Ithica, New York, USA.

Helkkula A., Toivonen M., Holopainen M., Autio M. 2010. Service innovation as an experience: Differences between employee and customer narratives.  XVIIII. International RESER Conference, 30 September - 2 October 2010, Gothenburg, Sweden. 

Mäkelä, O., & Lehtonen, M. H. (2010). Business model as a strategic development tool: case integrated services as an internationalisation strategy in KIBS. Presented at the 20th RESER conference, Gothenburg. Availalbe from http://www.reser.net/file/94611/

Lehtonen, M. H., & Tuominen, T. (2010). Multiple voices of the customer in public sector services. Presented at the 20th RESER conference, Gothenburg. Available from http://www.reser.net/file/94612/  

Toivonen, Marja, & Valminen, K. (2010). Optimisation of the clients’ warehouse logistics - KIBS-type service in the manufacturing context. Presented at the Case Studies in Service Innovation Conference, Manchester, UK.

Turunen, T., & Toivonen, M. (2010). Organizing customer-oriented service business in manufacturing. Proceedings of the 17th International Annual EurOMA Conference, 6-9 June 2010, Porto, Portugal.

Valminen, K. (2010). Towards customer-oriented productisation in services. Presented at the International Conference of RESER, Gothenburg, Sweden.

Helminen, P., Hämäläinen, M. M. and Mäkinen, S. (2010) Redefining User Perception - A Method for Fully Capturing the User Perspective of a Product Concept. In Proceedings of the ASME 2010 International Design Engineering Technical Conferences & Computers and Information in Engineering Conference, IDETC/CIE 2010, 15-18 August 2010, Montreal, Quebec, Canada.

Lempiälä, T., & Tuominen, T. (2009). Innovative Pursuits or Routine Performance – Perceptions of Creativity in Idea Work. 25th EGOS Colloquium. Presented at the 25th EGOS Colloquium, Barcelona, Spain: July 2-4, 2009.

Toivonen, M., Holopainen, M., & Tuominen, T. (2009). Searching Practices for Client Involvement in Service Innovation. the International Symposium of Service Science. Presented at the the International Symposium of Service Science, Leipzig, Germany.

Toivonen, M., Tuominen, T., Smedlund, A., & Patala, I. (2009). Models and paths of internationalization in KIBS. 29th International RESER Conference. Presented at the 29th International RESER Conference, Budapest, Hungary.

Valminen, K., & Toivonen, M. (2009). Productisation of services: What, why and how? Presented at the International Conference of RESER, Budapest, Hungary.

Burger T., Holopainen M., Meiren T. 2009. ServLab, the Laboratory System for the Design, Visualization and Simulation of Services.QUIS11, The Service Conference, 11-14.6.2009, Wolfsburg, Germany.

Holopainen M., Helkkula A., Chlodnicki M. 2009. Approaching Service Experiences through Servicespace Design. QUIS11, The Service Conference, 11-14.6.2009. Wolfsburg, Germany.

Toivonen M., Holopainen M., Tuominen T. 2009. Searching Practices for Client Involvement in Service Innovation. The International Symposium of Service Science, March 23rd-25th, Leipzig, Germany.

Helminen, P. and Ainoa, J. (2009) User Innovation Toolkits in Product Development: Qualitative Study in Shopping Center Design. In Proceedings of International Conference on Engineering Design, ICED'09, 24-27 August 2009, Stanford University, Stanford, CA, USA.

Tuulenmäki, A. and Helminen, P. (2009) Lead Users of Positional Value. In Proceedings of 8th European Academy Of Design Conference, 1-3 April 2009, The Robert Gordon University, Aberdeen, Scotland.

Brax, S., Toivonen, M., Smedlund, A., & Valminen, K. (2008). “Kibsification” of industrial services. Presented at the International Conference of RESER, Stuttgart, Germany.

Tuominen, T. (2008). Change and innovation activities in professional service organizations: Privileged, obliged, or ignored employees? 24th EGOS Colloquium. Presented at the 24th EGOS Colloquium, Amsterdam, the Netherlands: July 10–12, 2008.

Holopainen M. 2008. Exploring service design in the context of architecture. XVIII. International RESER Conference, September 25th-26th 2008, Stuttgart, Germany.

Nordlund H., Lempiälä T., Holopainen M. 2008. Openness of innovation and new roles of customer and user in business-to-business context. The 1st ISPIM Innovation Symposium 14-19.12.2008, Singapore.

Valminen, K. (2007). Small KIBS companies on the path of learning “productization.” Presented at the Nordic Academy of Management Conference, Bergen, Norway.

Valminen, K., & Toivonen, M. (2007). Improving competitiveness and performance through service productisation? A case study of small KIBS companies participating in a productization project. Presented at the International Conference of RESER, Tampere, Finland.

Van der Have, R., Toivonen, M., & Tuominen, T. (2007). Dimensions of Service Innovation. The ISMOT 2007 conference “Managing Total Innovation and Open Innovation in the 21st Century.” Presented at the The ISMOT 2007 conference “Managing Total Innovation and Open Innovation in the 21st Century,” Hangzhou, China.

Holopainen M. 2007. Identification and Interpretation of Weak Signals. The Annual Conference of the European Academy of Management, EURAM 2007, May 16-19, Paris.

Holopainen M. 2007. Linking a Foresight Perspective to Innovation Processes in KIBS– An Ethnographic Case Study. The British Academy of Management Conference, September 11-13 2007, Warwick Business School, University of Warwick, Coventry, UK.

Holopainen M. 2007. Linking a Foresight Perspective to Innovation Processes in KIBS. 9th International Conference of Finland Futures Research Centre and Finland Futures Academy, June 6-8 2007, Turku, Finland.

Holopainen M. 2007. Perpectives in Understanding Weak Signals. COST A22 Conference, July 9-11 2007, Athens.

Hölttä-Otto, K., Helminen, P., Ekman, K. and Roemer, T. (2007) A pilot program teaching dispersed product development in collaboration with an international university. In Proceedings of ASEE Annual Conference. June 24-27, Honolulu, HI, USA.

Hannukainen, P. and Hölttä-Otto, K. (2006) Identifying Customer Needs - Disabled Persons as Lead Users. In Proceedings of ASME 2006 International Design Engineering Technical Conferences & Computers and Information in Engineering Conference, IDETC/CIE 2006, 10-13 September 2006, Philadelphia, PA, USA. BEST PAPER AWARD.

Poskela, J., Lindroos, M., Nordlund, H., Tuominen, T., & Berg, P. (2005). Upper Management Control in Operative Level Front-End Activities. 12th International Product Development Management Conference. Presented at the 12th International Product Development Management Conference, Copenhagen, Denmark.

Tuominen, T. (2005). Challenges in managing innovation activities in KIBS organisations. The 18th Scandinavian Academy of Management conference. Presented at the The 18th Scandinavian Academy of Management conference, Århus, Denmark: 18th – 20th August 2005.

Tuominen, T., Heimbürger, M., Pihlajamaa, J., & Berg, P. (2004). Service Innovations in the Real Estate Business - Exploratory Research on Service Innovation Practices in the Finnish Real Estate. ISPIM 2004 Conference - “Successfully creating innovative products and services: integrating academia, business and consulting.” Presented at the ISPIM 2004 Conference - “Successfully creating innovative products and services: integrating academia, business and consulting,” Oslo, Norway.

Reports

Tuominen T., Järvi K., Lehtonen M.H., Valtanen, J., Martinsuo, M. (2015) Palvelujen tuotteistamisen käsikirja - Osallistavia menetelmiä palvelujen kehittämiseen, Aalto-yliopiston julkaisusarja TIEDE + TEKNOLOGIA, 5/2015

Toivonen, M., Patala, I., Lith, P., Tuominen, T., & Smedlund, A. (2009). Palvelujen kansainvälistymisen muodot ja polut - selvitys liike-elämän asiantuntijapalvelujen kansainvälistymisestä ja sen merkityksestä yritysten kasvulle ( No. 265/2009). Tekesin katsaus. Helsinki: Tekes.

Tuominen, T. (2006a). Innovations in services: Exploring innovation practices in the construction and real estate cluster ( No. Publication 18). Espoo: Helsinki University of Technology, Innovation Management Institute.

Tuominen, T. (2006b). Innovativeness and Creativity in Organisations (Working paper No. 2006-2). IMI Working Paper. Espoo: Helsinki University of Technology, Innovation Management Institute.

Tuominen, T., Pihlajamaa, J., Heimbürger, M., & Berg, P. (2004). Kiinteistö- ja rakennusklusterin palveluinnovaatiot Suomessa 2004 (Working paper No. 34). IMI Working Paper. Espoo: Innovation Management Institute.

Theses

Helminen, P. (2012) Advancing Lead User Methodology in the Fuzzy Front-End of Product Development. Licentiate thesis.

Turunen, T. (2008). Service Concept Development - An Approach for Professional Service Firm (Master’s Thesis). Lappeenranta University of Technology, Lappeenranta.

Other

Martinsuo, M., Lehtonen, M., Valminen, K., (2012) Palveluinnovaatiot – oman toimen ohessa vai projekteina?, Projektitoiminta 2012:2, p. 70-73

 

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